Experience

1. Supervisor, Interpreter Services

   St. Jude Children's Research Hospital

   Memphis, Tennessee · Jan 2024 – May 2026

   • Led Interpreter Services operations, overseeing staffing, workflows, quality, compliance, and performance.
   • Developed and mentored interpreter teams while supporting professional growth and continuous improvement.
   • Managed translation services and cross-functional partnerships to deliver accurate, culturally responsive communication.
   • Collaborated with Strategic Communication, Education & Outreach on Spanish-language website and institutional content, including clinical trial and patient education materials.

2. Medical Interpreter

   St. Jude Children's Research Hospital

   Memphis, Tennessee · Nov 2022 – Jan 2024

   • Provided English–Spanish medical interpretation for physicians, clinical teams, patients, and caregivers across inpatient and outpatient settings, supporting clear and compassionate communication in complex healthcare environments.
   • Translated, edited, and proofread medical and patient-facing content, ensuring accuracy, clarity, consistency, appropriate terminology, and cultural relevance.
   • Adapted complex medical information into clear, accessible Spanish, tailoring language, tone, and context to the needs of patients and families.
   • Collaborated closely with multidisciplinary care teams, participating in patient rounds and care conferences to support informed decision-making, continuity of care, and effective communication with Spanish-speaking patients and families.

3. Senior Medical Interpreter

   Le Bonheur Children's Hospital

   Memphis, Tennessee · Feb 2013 – Nov 2022

   • Provided English–Spanish interpretation for pediatric patients and families, with a focus on pediatric medicine and palliative care.
   • Translated and adapted healthcare materials, including discharge instructions, educational resources, campaigns, and family-facing content.
   • Partnered with multidisciplinary healthcare teams to navigate complex communication and cultural needs.
   • Trained and mentored interpreters in cultural competency, ethics, terminology, and quality standards.

4. Medical Interpreter

   University of Memphis — Speech and Hearing Center

   Memphis, Tennessee · May 2012 – Feb 2013

   • Provided English–Spanish interpretation and written translation for speech-language pathologists, audiologists, healthcare professionals, and pediatric families throughout evaluations, testing, results, and treatment.
   • Contributed to a grant-funded project designed to train speech-language pathologists in conducting pediatric speech and language evaluations with the support of an interpreter, helping develop culturally and linguistically responsive practices.
   • Translated, adapted, and proofread specialized content, including educational materials, patient resources, program communications, informational flyers, and grant materials, with attention to accuracy, terminology, clarity, and cultural relevance.
   • Translated complex speech, language, and audiology information for diverse audiences, applying specialized terminology and cultural insight to make technical information clear, accessible, and meaningful.

• Certified Medical Interpreter (CMI) — Spanish

  National Board of Certification for Medical Interpreters · Dec 2025 · CMI-Spanish #102987

  Nationally certified in English–Spanish medical interpreting, demonstrating professional expertise in healthcare communication, medical terminology, ethics, and language access.

• CQ® Certified Facilitator

  Cultural Intelligence Center · Feb 2025

  Certified to facilitate Cultural Intelligence training that helps people and organizations communicate, collaborate and work across cultural differences.

• CQ® Train-the-Trainer Certificate

  Cultural Intelligence Center · Feb 2025

  Trained to run Cultural Intelligence programs that strengthen cross-cultural communication and effectiveness.

• Healthcare Interpreter Certificate

  University of Memphis, School of Public Health · Mar 2011

  Accredited by the International Medical Interpreters Association. Covered interpreting protocols and modes, medical terminology, professional standards and ethics, legal and regulatory requirements, cultural competence and memory development.

• Universidad Autónoma de Yucatán (UADY) — post-secondary education

  Mérida, Yucatán, Mexico · May 2002

• GED / High School Equivalency

  Department of Education, Memphis, Tennessee · Jan 2011

For a complete overview of my professional experience, roles, and qualifications, my full résumé is available as a PDF.

Download the résumé (PDF)